What Our Customers Are Saying

“A greater confidence that my insurance company is doing its best for the patient; is aware of and respectful of how high costs can be; that sometimes unnecessary things do get done and need to be reviewed; respects the drain that medical costs can have on people.”
 

“I appreciated the personal service. That is not a common occurrence with insurance companies.”
 

“I can depend on this insurance company.”
 

“I didn't understand how my insurance plan worked until I talked to you. Thank you for helping me to become an educated healthcare consumer.”
 

“I don't know what I would have done without HPA's help. I was totally overwhelmed with all the bills from my husband's illness and you were so patient and kind throughout the process.”
 

“I feel like someone is looking after my best interests. By that, I mean I truly have no idea what a doctor’s office should charge but now I feel like I wasn’t being ‘taken’ by the doctor’s office because someone in the insurance field looked at my bills.”
 

“I feel that insurance companies should have been doing this always.”
 

“It made me feel that there were additional benefits to having insurance through you.”
 

“It was nice to have someone negotiate these very high medical charges – they’re outrageously priced these days!”
 

“It was the first time ever an insurance company offered to help me reduce my bills and that was very warm and fuzzy.”
 

“Thank you for your professionalism and persistency in working with the hospital on our account.”
 

“Thank you so very much! Your service comes at a very hard time for me and knowing someone there to help lifts the load a lot!!!! I'll write and mail the 4 checks today.”