Payer
HPA services provide substantial value to the payer in supporting their plan designs.  Key benefits include:  

• Improves plan satisfaction & retention  at the member and employer level
• Lower out-of-pocket expenses for members
• Improved understanding of plans and cost obligations
• Lowers customer services calls & expenses
• Adds value to benefit plans with potential high out-of-pocket expenses
• Drive greater satisfaction within the provider community   

HPA also makes available a Web based portal to both the administrator and the consumer.  The portal provides real-time

“ It made me feel that there were additional benefits to having insurance through your company”   HPA Customer

access to information for the payer regarding eligible claims for HPA, number of employee interactions as well as success and discount rates.  This portal is also available to the consumer to see real-time claim status, view notes on the status and to view and download the final disposition.